Forex Trading Telephone
Numbers
FXCM: One of the
World's Largest Forex Dealer Members*
With
substantial operations around the world, the
FXCM Group has serviced over 78,000 accounts
to date and in addition, services over
Dealing Desk
International
Dealing: +1
212 201 7300
Toll-Free Dealing (US ONLY): +1 866 600
FXCM (3926)
Toll-Free Mini Dealing (US ONLY): +1
877 377 5077
When is it
appropriate to call the dealing desk?
All FXCM
clients are encouraged to call the dealing
desk under the following conditions:
-
No immediate access
to the Internet
-
Trader fails to
receive a confirmation on an order placed
online
-
Internet failure or
failure to connect to the FXCM server
For any other
inquiries that are not trade related please
call FXCM's customer support staff, which is
available 24-hours a day to assist you at
+1.212.897.7660.
What if the
trade was executed incorrectly?
If you
believe that a trade was executed incorrectly
please contact the Sales and Client Services
Support Desk immediately. Make sure that you
have on hand all information pertaining to the
trade including: ticket number, time of the
trade, and nature of the problem. The trade
will be audited, and when necessary an
adjustment will be made in a timely manner.
Security
FXCM utilizes state-of-the-art encryption,
authentication protocols, and the best
firewall protection to ensure that every
transaction and customer record is completely
authenticated and secure. FXCM employs back up
systems and contingency plans to minimize the
possibility of system failures. If there is a
problem with our server, all open trades, stop
orders, and trading histories are saved on our
back-up files. All orders are GTC by default.
No Dealing Desk
Trading Etiquette
To Place a
Trade or an Order Via the Phone:
-
Trader/Client: When calling the
dealing desk, the trader should specify at
the outset whether the account is a 100K
account or a mini account.
-
Dealer:
"May I have your account number, please?"
Trader: "My account number
is 55555."
-
Dealer:
"May I have the name on this account,
please?" (The dealer asks this question in
order to verify that the caller is indeed
the account holder.)
-
Trader:
"I would like to go long at market 3 lots of
USD/JPY." Dealer: Filled at
"106.65."
Note: With the No Dealing
Desk platform, our staff acts as an agent to
place the trade on your behalf and not as a
dealer quoting a price. Therefore, after you
express the order request, our staff will
inform you as to the status of the order and
confirm the price of the order.
Note: The Dealing Desk is
unable to provide executable or indicative
quotes for the No Dealing Desk option. The
Sales & Client Services Desk is able to
provide clients indicative quotes for the No
Dealing Desk platform.
*In normal market conditions only.
Disclaimer: FXCM maintains
fixed spreads during normal market conditions.
Additionally, FXCM offers a "No Dealing Desk"
execution option. Clients may be able to
select this option or be placed on it at
FXCM's discretion. The "No Dealing Desk"
option does not provide fixed spreads, nor are
there any guarantees regarding slippage.
